Saturday, May 30, 2020

Lincoln County

Communications Center


The Lincoln County Communications Department dispatches for the following agencies:

Lincoln County Sheriff's Department
Lincoln County Rescue Squad
Lincoln Ambulance Service
6 Local Fire Departments 

The Communication Center operates 24 hours a day, seven days a week, and is responsible for answering all 911 calls for Lincoln County. The citizens of Lincoln County are provided quick access to emergency services by a qualified team of Communications Officers.

All Commincation Officers are trained as Emergency Medical Dispatchers. They have been trained in EMD for fire and medical dispatch. Our goal is to see that all personnel complete and continue education in this field.

The Communications Center is equipped with the Enhanced 911.  (E-911) is a system in operation that provides the Communication Center personnel with immediate address information on a 911 caller. Information of this nature is critical in providing immediate emergency services to citizens in need. The system allows the Communications Officer to record that information immediately in case the caller hangs up before the necessary information has been gathered to process the call. If this happens, the Communications Officer can call the person back. If there is no answer a police officer is sent to the address to investigate. If you call 911 in error, please do not hang up. Stay on the line and explain your situation to the Communications Officer. It is important that a citizen use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 785-524-4479.

Cellular phone users trying to reach Lincoln County 911 Center may dial 911 on their cellular phone. Lincoln County is Phase II complaint, which allows the dispatchers to obtain and map 911 callers GPS location. It is possilble that your call may be routed to a different 911 center based upon the tower that your cell service is hitting at the time that 911 is dialed, these calls may be routed to a call center in one of the following counties:  Ellsworth County, Mitchell County, Ottawa County, Russell County or Saline County. All calls routed to another center will be taken and forwarded to Lincoln County 911.

Telecommunication Device for the Deaf (TDD)

This device  allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by typing a request which Communications Officers receive and respond to by typing replies.