Sunday, January 21, 2018

Transportation Bus

Passenger Handbook

Hours of Operation:

Services are available to the general public serving all Lincoln County residents.  Service will be available Monday – Friday 8:00 a.m. – 5:00 p.m. with  trips to Salina, Beloit, Ellsworth and Minneapolis  are available upon advance request.

Fares: (Round Trip)
 Inside the City Limits of Lincoln, Beverly, Barnard and Sylvan Grove $2.00
 In County up to 21 miles 3.00 
 21 - 30 miles  5.00
 31 - 50 miles  6.00
 51 - 60 miles  7.00
 61 - 80 miles  9.00
 81 - 100 miles  10.00
 101 - 120 miles  11.00
 121 - 140 miles  12.00
 141 - 160 miles  13.00
 161 - 180 miles  14.00
  If you are unable to pay, transportation will not be denied.

Scheduling Rides:

All rides within the County should be scheduled one day in advance, if possible, but not required.  Trips to Salina are filled on a first come first serve basis. Trips to Beloit,Ellsworth and Minneapolis should be scheduled three days in advance or earlier if possible, to ensure drivers are available.

Passenger Departure, Pick-Up, Wait Times:

  • The Transportation Bus Director/Driver will schedule all departures and pick-up times for passengers.  The Director will contact you about departure times for any trips. 
  • The bus will leave Lincoln at least 1 hour before the first scheduled appointment in Beloit, Ellsworth, Minneapolis or Salina. 
  • The transportation bus is a curb-to-curb demand response service. 
  • All passengers must be waiting for the bus at the designated pick-up point. 
  • If a passenger is at a shopping center, hospital, nursing home, physician’s office, etc. the driver will notify the secretary or receptionist of the passengers name and that the bus is waiting. 
  • Passengers are asked to have the receptionist call the bus on the cell phone when ready to be picked-up.  Drivers will notify the receptionist of the approximate time the bus will return to pick-up the passenger.

Passenger/Rider Responsibilities:

Vehicle Safety:

  • Seat belts will be worn at all times.  It’s the Law!
  • There is No Smoking on any vehicle.
  • There are No Guns allowed on any vehicle.
  • Passengers are expected to stay seated in the vehicle with seat belt on, until the vehicle comes to a complete stop.

Personal Wellbeing:

  • Passengers are expected to behave and act in a responsible, appropriate manner.  Passengers shall not engage in activities such as fighting, hitting, throwing objects, etc.  Inappropriate conduct including behaviors that  present a danger to other passengers will not be tolerated.  Engaging in such activities may result in limiting the individual’s usage of the Bus Service (immediate decisions will be left to driver discretion, based on passenger safety).
  • Individuals who are habitually incontinent, or have offensively poor hygiene  will be denied bus services.

Passenger Assistance:

  • Drivers will assist all passengers in entering and exiting the vehicle at the rider’s request.
  • Drivers will aide all passengers in opening and closing all vehicle doors as needed.
  • Drivers will assist all passengers who have assistive mobility devices (wheelchairs, walkers, canes, etc) to enter or leave the vehicle as needed.
  • Drivers will assist passengers with packages to their front door upon request.
  • Nursing homes are requested to provide a nurse, nurses aide or family member to accompany all resident/passengers that need assistance to get to their destination.

Driver Responsibilities:

  • Common courtesy for all passengers is expected.
  • The Driver will greet all passengers in a professional and friendly manner. 
  • The driver will take all safety precautions during bad weather, and will get to a safe area if time allows. 
  • If the Driver feels there is an unsafe situation, the driver has the authority to stop the vehicle and/or ask passengers to get off the vehicle.
  • The Driver has a cellular telephone for reporting problems or emergencies.


  • The Director will make the decisions regarding changes due to inclement weather.  (Local school district closing schedules will apply)  If changes are made due to inclement weather, the Director or driver will notify all scheduled riders regarding the changes by telephone. 

Vehicle AM/FM Radio, CD, Tape Player & DVD Player:

AM/FM radios, CD’s, cassette players or DVD player may be played at the request of the passenger, as long as it does not disturb the other passengers on the vehicle.  All volumes are to be controlled by the Driver.

Transportation of Children:

  • Children under the age of five (5) cannot ride the bus without the accompaniment of an adult.
  • Children under 80 lbs must ride in a child safety seat or booster seat.  The passenger/rider must supply the car seat and is responsible to see that the seat is properly installed.
  • Children under twelve (12) ride free when accompanied by any adult if other passengers do not need the seat.

Alcoholic Beverages

  • No drinking of alcoholic beverages will be allowed in the vehicle at any time.
  • If a passenger is intoxicated they will not be allowed to ride.

Vehicle Maintenance

  • All passengers are expected to help keep the vehicle clean and orderly by removing their trash such as empty cups, tissues, etc as they leave the vehicle.
  • If passengers eat or drink in the vehicle and spill or make a mess, notify the driver immediately, so he or she can assist you and provide cleanup supplies. 
  • The driver, according to the required exposure control plan and procedures, will cleanup bio-hazardous spills as instructed during training.

Accidents or Incidents

  • Accidents or incidents no matter how minor will be reported immediately to the Lincoln County Transportation Bus Board.
  • Passengers may be asked to evacuate the vehicle after an accident has occurred.
  • In the case of an accident, the driver will not move the vehicle until proper reports have been completed and filed, or until proper authorities have given permission to move the vehicle.

Medical Emergencies

In case of a medical emergency such as someone falling, bleeding, vomiting, etc, the driver will see that the vehicle is parked in a safe area and will assess the emergency and determine what needs to be done.  If more assistance is needed the driver will call 911 for emergency services assistance.

Evacuation Procedures

The driver will stop in a safe area and then follow evacuation procedures.  When the driver decides evacuation is needed the driver will assist you in exiting the vehicle and direct you to a safe zone.  When passengers get to the safe zone the passengers will be asked to sit in a circle, for safety reasons.

Pet Transportation/Service Animals

Drivers will permit service animals to accompany passengers with disabilities.  No other animals will be transported.

Inconsiderate or Abusive Passengers

Abusive or obscene language is prohibited.  Any occurrence of a passenger being chronically inconsiderate or abusive to the driver or other passengers will be reported immediately to the Bus Board.  A written statement will be taken from the person making a complaint about the alleged inconsiderate or abusive passenger.  Upon receipt of the complaint, filed in writing, the passenger will:

  1. Receive a written summary of the allegations with a warning of more serious restriction if there is another incident, and/or;
  2. Be restricted from riding on the Bus for a period of one week to one month, and/or;
  3. Be restricted from riding the Bus permanently.

Complaint Procedure (All Services)

  • Any person having a grievance with the service will state in writing the nature of the grievance to the Lincoln County Transportation Bus Board.
  • A member of the Board will personally contact the individual making the complaint and try to settle the problem.  If the individual and the Board cannot reach an agreement the individual may appeal the grievance in writing to the Lincoln County Board of Commissioners.
  • The Lincoln County Board of Commissioners, after reviewing the written appeal with the County Attorney and consulting with both parties, shall render a decision in writing.  All decisions made by the Board of Commissioners will be considered final. 

All Passengers who ride on the

Lincoln County Public Transportation Bus,

ride at their own risk.  Lincoln County is

not responsible for any injuries and no

liabilities will be accepted.